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Home   --> Categories --> Training videos

Training videos

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Answering The Phone

Today every caller likes to feel they are dealing with a highly skilled and professional organisation.
Price : Au$141.90

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Body Language

Over 55% of the messages we send are carried non-verbally.
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Caring For The Customer

Every organisation has its customers.
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Closing the Sale

Closing the sale is perhaps one of the most challenging and stressful parts of the sales process.
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Complacency Towards Customers

This training module gets the viewer to think about customer service complacency and putting themselves in the customer's shoes at every opportunity.
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Dealing With Aggressive Behaviour

In any customer service role, it is inevitable that there are going to be times when aggressive behaviour will be encountered.
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Dealing with Aggressive Behaviour

In a retail environment, it is inevitable that there are going to be times when aggressive behaviour will be encountered.
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Dealing with Difficult Customers

In a retail environment, it is inevitable that there are going to be times when difficult behaviour will be encountered.
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Demonstration Skills

People don't buy your products or your services, they buy the good feelings using them will bring.
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Getting To The Decision Maker

One of the real challenges in telephone selling is getting through to the decision maker in the first place.
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Goal Setting

Goal setting is an extremely important element of career and personal development growth.
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Greeting the Customer

Creating a great first impression is one of the key skills in selling.
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