Dealing with Difficult People
Au$29.99
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"Dealing with Difficult People" looks at individual
behaviour, what drives it and how to cope with it.
By Roy Lilley
Stock 6
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Detailed description:"Dealing with Difficult People" looks at individual
behaviour, what drives it and how to cope with it.
It
explains how to recognize and understand difficult people
and their actions as a means to resolve problematic
situations and awkward issues.
A practical, accessible
book, it is essential reading for managers looking to
improve performance, sales people looking to win more
business and for anyone who has to deal with difficult
colleagues or the public.
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